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How to contact us

Book an appointment to see us, or contact us by post, email, telephone, or via our secure online web portal.

Talk to us in person...

Mander Centre
Mander Centre

To book an appointment, please telephone Customer Services on 0300 111 1665 or email us at (remember to provide your full name and a contact telephone number).

We can help with:

  • a discussion about your personal circumstances
  • assistance to register on the Fund's web portal
  • completing a nomination form.

Without an appointment, we might not be able to see you immediately and you will be asked to return another day.

Mander House is a tall building located on top of the Mander Shopping Centre in Wolverhampton.

By foot: arrive at the Mander Centre, and take the stairs up to the car park roof level where you'll be able to enter Mander House. Take the lift to the 5th floor to reach our reception.

By car: if using satellite navigation, enter WV1 3NH as the postcode for our offices. There are numerous car parks around Wolverhampton city centre - for locations, visit Parkopedia (

Opening hours: Monday to Thursday - 8:30am to 5pm.  Friday - 8:30am to 4:30pm.  Our offices are closed on weekends.

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Call us...

Telephone 0300 111 1665 to speak to one of our dedicated administrators. Calls are charged at local rate.

Email us...

Email us at

Write to us...

West Midlands Pension Fund
PO Box 3948

Send us a Pensions Portal message...

Contributing, deferred and pensioner members of West Midlands Pension Fund can register to use the Fund's secure Pensions Portal, giving you access to your pension record from any internet connected device, such as a PC, tablet or smartphone.

Once registered, you'll be able to send us a secure message from your account, as well as:

  • View and amend your personal information.
  • View your service, hours or pension history.
  • Run retirement estimates of your pension benefits if you're currently actively contributing to the scheme.
  • View documents relating to your record with us, including nomination forms, benefit statements and, if you're in receipt of a pension with us, pension advice slips.

To register to use the Pensions Portal, please visit the 'Pensions Portal' section of the website.


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