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Customer Feedback

The West Midlands Pension Fund is one of the largest pension funds in the United Kingdom with over 275,000 members, in excess of 430 individual employers and £11bn invested. To maintain a high level of customer service success, it is vital for the Fund to understand the needs of our customers as well as their views on the services and products that we provide. This will assist in maintaining the high level of industry reputation that the Fund holds. The Fund can achieve this understanding by ensuring regular dialogue with our stakeholders is established and maintained as part of the day-to-day business of the Fund.

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