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  • Engaging Our Customers

Engaging Our Customers

The Fund aims to deal with its customers fairly, promptly and to give them the best possible service in accordance with standards and timescales. We are accountable to our customers and monitor the quality of our service and report on how well we have lived up to our standards.

To achieve our aims we seek assistance from our customers in order for them to inform us on how well we are performing and any improvements we could make. We also aim to encourage feedback and comment regarding different communication channels in order to identify improvements and changes. Any feedback will have due regard to cost/value for money, with the Fund's preferred solution for web powered feedback being SurveyMonkey.com's secure online surveys. If you'd like to provide feedback on a recent interaction with a member of Fund staff, please visit 

If you send us an email, when we have received it, an acknowledgment will be sent to the email address that was used to send the notification. A full response will be issued within ten working days.

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