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  • Customer Feedback

Customer Feedback

At the West Midlands Pension Fund, we look to put our customers at the heart of everything we do. We are always looking to improve the services that we provide and we value your feedback. Please take a moment to share your views with us using this online survey

If you have any questions or requests that are personal to your account, you can use online, secure messaging to ask us a question within the Pensions Portal or you can call us on 0300 111 1665.
 

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Downloads

pdf icon Internal Dispute Resolution Guide [901kb]

pdf icon Customer Feedback Policy [519kb]

publication icon Customer Engagement Strategy 2018 [1Mb]

publication icon Form A IDRP [26kb]

publication icon Customer Journey Mapping Strategy [139kb]

 

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