What We Do
The West Midlands Pension Fund is one of the UK's largest pension funds, managing and administering the pension interests of our members and scheme employers.
The West Midlands Pension Fund works in partnership with over 800 participating employers to support pension saving and provide benefits to 340,000 members and employees who provide public services, which support communities across the West Midlands.
Our mission is to provide sustainable futures for all – engaging our customers in retirement planning, ensuring efficient pension administration and return on contributions through responsible investment and influence for positive environmental and social benefit, all of which deliver long term benefit promises.
Customer Servicing Update
We recognise that some of our service standards are still below those we, and our customers, expect. We remain extremely sorry for the delays many members have experienced in receiving benefit quotes or receiving new pension payments.
We are pleased to be able to confirm that our member experience is improving. We continue to make regular pension payments to over 118,000 retired members and beneficiaries every month. Member benefits are guaranteed, as set out in statute. Our members can also be assured that the Fund has sufficient money to make payments in full (together with any interest due) as benefit options are finalised and member elections confirmed.
Our build of increased capacity and capabilities over the last three months has helped us to reduce member waiting times. We are now delivering information and payments to members and beneficiaries more quickly. We remain committed to improving this further and continue to respond to customer feedback.
