When you register for the Pensions Portal, a unique username will be sent to you by email.
If you are unsure of your username, search for your 'Pensions Portal Activation Email' in your registered email inbox. Alternatively you can reset your username using the 'forgotten your user details' link on the sign in page of the Pensions Portal.
The benefits of using the Pensions Portal:
- View and print your annual benefit statements
- View and update your contact details and other personal information
- Calculate pension estimates on active pension accounts
- Send questions securely to the fund and view your responses
- Update your UK bank account or access overseas bank account mandates if you are in receipt of a pension
- View and print copies of your payslips and P60s if you are in receipt of a pension
If you are trying to access the Pension Portal as a Fund Employer, please visit the 'Employers' section of the website.
How to Register & Activate
To register and activate your account please visit the Pensions Portal.
You will be prompted to enter information to complete your registration. When registering, you will be asked to set both a password and a security question/answer, which are case sensitive.
Shortly after registering, you will receive an activation email which includes your activation code and your username.
Please don't try to login to the portal until you receive this email as it contains your Username and Activation Code.
Once you have received your activation email:
- Visit the Pensions Portal
- Copy and paste your Username from the activation email and the password that you entered at the time of your registration (please remember that these fields are case sensitive)
- Enter the answer to your security question (again, the answer is case sensitive)
- If you are logging in for the first time, you will be prompted to 'Account Upgrade' before you can view any of your account information
- Copy and Paste* your activation code from your activation email and press 'Submit'
Quick Tips: if you are getting a 'please contact the Fund' error message, you may already have a Pensions Portal account. If you have previously registered, please visit Pension Portal Login to re-set your username, password or security answer. If you have any other issues during the registration process, please view our FAQ section below.
Re-setting your Username, Password or Security Question
Unsure of your username?
Your username is unique and it was generated by the Pensions Portal at the time of your registration.
To find out your username, search for your 'Pensions Portal Activation Email' in your registered email inbox.
Alternatively you can reset your username using the 'forgotten your user details' link on the sign in page of the Pensions Portal providing you know your case-sensitive security answer. Your login details will be sent to the email address that you registered with us, usually within around 15 minutes. If your email address has changed, please contact us before you re-set your username.
Unsure of your password?
To re-set your password, you will be prompted for the following information:
- Username
- Surname
- Date of Birth
- National Insurance Number
- Security Answer
All fields, including your National Insurance Number are case sensitive.
Please follow the instructions on the page and your login details will be sent to the email address that you registered with us, usually within around 15 minutes. If your email address has changed, please contact us before you re-set your password.
To re-set your password, please Visit the Pension Portal.
Unsure of your security answer?
To re-set your security answer, you will be prompted for the following:
- Username
- Surname
- Date of Birth
- National Insurance Number
All fields, including your National Insurance Number are case sensitive.
Please follow the instructions on the page and your login details will be sent to the email address that you registered with us, usually within around 15 minutes. If your email address has changed, please contact us before you re-set your security answer.
To re-set your security answer, please Visit the Pension Portal.
How to Login
Once you have yet activated your account (please see How to Register & Activate) you will receive an activation email.
To login:
- Visit the Pensions Portal
- Enter your Username from your activation email and the password that you entered at the time of your registration (please remember that these fields are case sensitive)
- Enter the answer to your security question (again, the answer is case sensitive)
You should then have full access to your Pension Portal account.
User guides
Active Member user guides
Frequently Asked Questions
Q: I've attempted to register but I'm getting a 'contact the Fund' message, why does this happen?
A: This usually happens when you already have a Pensions Portal account set up. If you have registered for the Pensions Portal previously, please view the 'Re-setting your Username, Password or Security Question' section above for information on how to re-set your login details.
Q: I'm trying to register or re-set my login details but it is telling me there is an issue with my national insurance number, what do I do?
A: Your national insurance number must be entered with capital letters. If you have previously entered your NI number incorrectly, please refresh the page before trying to re-attempt your registration.
Q: I've tried to login but I'm getting a 'not recognised' error message, what do I do?
A: If you have already registered for the Pensions Portal, you may not be entering your username, password or security answer correctly. Please view the 'Re-setting your Username, Password or Security Question' above for information on how to re-set your login details.
Q: I've uploaded my beneficiary details but they aren't showing on screen, why is this?
A: There is an outstanding issue which is affecting some of our Pensions Portal users and the way that their nomination forms are displayed. In some instances, the nomination details aren't appearing in the nomination form view, despite the nomination form being updated. If you update your nomination form and you receive a letter in the post confirming this, please be assured that your information has been updated. If you are affected by the issue and you want to check that your nomination form has been received, please contact us. Please accept our apologies for any inconvenience caused.
Q: I need a cash equivalent transfer value, can I calculate this on the Pensions Portal?
A: You can't calculate a cash equivalent transfer value on the Pensions Portal but the Fund can calculate one transfer value in any 12 month period for you. To request a transfer value, please send us a secure message using the 'My Messages' feature of the Pensions Portal. Transfer values vary depending on whether they are for pension transfer or for divorce valuation purposes, so please let us know which type of value you need in the secure message.
Q: I'm getting a site not secure/security certificate error message, what does this mean?
A: As internet browsers update over time, you may see the following error messages:
- Site Not Secure Error
- Security Certificate Error
- SSL Error
We are aware that different internet software recognises internet security at different levels, which is why you may be receiving the warning. This error doesn't happen very often, however it is more common for users of Google Chrome and Mozilla Firefox.
We can assure you that My Pensions Portal has gone through rigorous testing to ensure that it is compliant with current security measures, therefore you can be confident to continue to access the site securely if you have the option to do so.
If your browser is preventing you from accessing the site completely, we recommend that you use another internet browser or device.