WEST MIDLANDS PENSION FUND

Contact us - Employers

Important update: our email addresses are changing

We’re updating our email addresses to a new format that clearly identifies us as West Midlands Pension Fund (WMPF). This move will help you and our members recognise our communications more easily and ensure they stand out in your inbox.

What’s changing?

From Friday 25 July 2025, we’ll send and receive all emails using the new format: name@wmpf.wolverhampton.gov.uk.

This new format will apply to all of our email addresses, both personal and group mailboxes, which include*:

What this means for you:

  • You can start using the new email addresses from Friday 25th July. Don’t worry if you forget – redirection will be in place to ensure your message still reaches us.
  • We’re rolling out the change to our personal email addresses in a phased way, so you might begin to see some emails from us in the new format before Friday.
  • You’ll need to our new email addresses to your address book to avoid missing important updates, including our next newsletter.
  • We’re in the process of updating our website and documents to reflect the new format – thank you for your patience during this transition.

If you have any questions, please get in touch.

*The three mailboxes in the example are the main ones that you use to email us, but the change applies to all of our email addresses.


If you don’t have access to Employer Self-Service (ESS) and you need to raise a specific employer query or would like to request a meeting with us, please fill out the online form below.

If you do have access to ESS, you can send us a query by creating an Admin Referral case.

If you are a member raising a query, please view Member - Contact us.


Is your query an employer query or a query about one of your members?

Your details

Name

Customer name
Title

Contact

Contact details

Company


Member details

Name

Customer name
Title

Other details

This number will begin with ‘10’ and can be found on any of our letters
Enter your national insurance number without any spaces or special character

Query details

Type of query?
Type of query?



Call us

Call our Employer Services team on 0300 111 6516.

The Employer Services helpline opening hours are below:

Monday: 8.30am - 12pm and 2pm – 5pm
Tuesday: 8.30am - 12pm and 2pm – 5pm
Wednesday: 8.30am - 12pm and 2pm – 5pm
Thursday: 8.30am - 12pm and 2pm – 5pm
Friday: 8.30am - 12pm and 2pm – 4.30pm

Email

Email your query:

For general queries: WMPFEmployerLiaison2@wolverhampton.gov.uk

For queries relating to Employer Self-Service and data submission: WMPFEmployerSystemSupport@wolverhampton.gov.uk

If your query is in respect of a payment made, please email: WMPFAccountsReceivable@wolverhampton.gov.uk