15-09-2025: 10:30 am
SERVICE DISRUPTION - ADMIN REFERRAL WORKFLOW
We are currently experiencing a technical issue affecting the Admin Referral function within the Employer Self-Service (ESS) portal. Our software supplier is actively working to resolve this as a priority.In the meantime, to ensure your cases continue to progress, please email WMPFEmployerSystemSupport@wmpf.wolverhampton.gov.uk with the relevant details and we will ensure that the case is made available for you to progress.
We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.
SERVICE RESUMED - INTERFACES
We are pleased to confirm that the issues affecting interfaces as reported on 11-09-2025 are resolved. However, please email us at WMPFEmployerSystemSupport@wmpf.wolverhampton.gov.uk if you experience any issues.
Employer Self-Service (ESS) is where we process the majority of your organisation's member data.
You will find everything you need, including a full guidance document, videos, file layouts and an FAQ document on this page to help you navigate your way around ESS.
We also hold free training sessions for employers and payroll providers. These sessions incorporate scheme administration with the use of ESS and are crucial for new and existing staff alike. You can see our full training offer here.
If you have any queries about any aspect of ESS, including how to submit an interface, using Admin Referrals to tell us about member/employer updates, or reporting, please contact us at WMPFEmployerSystemSupport@wmpf.wolverhampton.gov.uk.
IMPORTANT NOTICES:
- Please do not use any special characters (including apostrophes) in the file name of anything that you need to submit via ESS. This includes in the names of documents such as RB1s/RB1Ds and interface files.
- The Active List report lists all members that have an active status in the scheme. Please note that this may include members that have an ongoing leaver process running. Please ensure that when you are submitting exit interfaces to the Fund you make a note of the case number specific to the interface you are loading. You will then be able to run the ‘Employer Workflows’ report to ascertain if a particular interface has been successfully submitted to the Fund – these will be noted as ‘Complete’ in the Status column.