Update your details or appoint a third party

From time to time, we may need to contact you about your pension, so it's important to inform us of any changes.

 Please login to the Pensions Portal where you can review and update information such as:

  • Your name/title
  • Your marital status
  • Your postal or email address
  • Your telephone number
  • Your nominated beneficiaries
Changing your bank details

If you need to change your bank details, you can update this information through our Pensions Portal facility.

Alternatively, you can contact us to inform us of the update. For security purposes, you can't change your bank details over the phone unless you have previously registered a password on your account.

When updating your bank account details, changes may not take effect until the following month due to the timing of running the payrolls. Please do not close your old account until you have received confirmation from the Fund that the change has been made.

International payment service

To setup international payments that enables overseas pensioners to receive payments directly into their bank accounts via secure electronic means, please visit Overseas Mandates.

Appoint a third party to contact us on your behalf

There are instances where our members may wish to provide consent for the Fund to deal with a third-party individual or organisation on their behalf regarding matters relating to their pension record. This can be for a range of different reasons both personally or financially. In order to maintain the integrity of our information security we require our members to complete the West Midlands Pension Fund Letter of Authority (LOA) in the Downloads section, this can either be printed from this web page or posted to a member.

To provide consent please download and print the Letter of Authority Form from the Downloads section. 

Once completed, this form should be returned to the West Midlands Pension Fund by yourself or by the individual/organisation to which consent has been granted.

If consent is provided to the Fund on a generic letter of authority from a third-party then this will not be deemed sufficient enough to deal with the third-party directly. The Fund requires completion of the WMPF LOA form to ensure the validity of the request and to be satisfied that our member (to which the information relates) has provided explicit consent to the processing and sharing of their information with a third-party. 

Please note that completion of this form provides consent to third party individuals or organisations to access personal information only and does not provide the authority to make decisions on a member’s behalf.