You can click here to email us, or you may be able to find the answer to your query, or action your request online using the quick-links below:
Request Pension Portal Support
Inform us of the death of a scheme member
Contact us to trace a lost pension
Request an estimate of pension benefits
Request a Cash Equivalent Transfer Value
Update your name, address or marital status
Thinking of opting out, leaving or retiring
When will I receive my pension advice slips/P60?
Check your next pension payment date
Check the latest Pension Increase
Find out about covering lost pension due to an unpaid leave of absence
Call us...
0300 111 1665 (see opening hours below)
Our help line opening hours :
Monday: 8.30 - 5pm
Tuesday: 8.30 - 5pm
Wednesday: 8.30 - 5pm
Thursday: 8.30 - 5pm
Friday: 8.30 - 4.30pm
If you are enquiring on behalf of a scheme member, we must hold the relevant authority or Power of Attorney on record to be able to correspond with you.
If you are a Police Officer with a collar number, your pension will be with the Police Pension Scheme and you will need to contact them directly for support.
If you are a scheme employer you should call the Employer Services Help line, please click here for details.
