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Information for Customers - Covid19

The situation surrounding coronavirus is fast moving, but we can reassure you that we are doing everything we can to ensure as seamless a service as possible whilst monitoring the latest advice from the UK Government to manage any consequences for our customers and our own staff.

There's no doubt that protecting the Fund against the impact of interruptions is of the utmost importance. Measures are in place to ensure that we can continue to pay pensions and administer the scheme when dealing with any significant event (such as the possible impacts of coronavirus). These measures are tested regularly as part of our robust Business Continuity Plan.

The LGPS is a defined benefit scheme set out in law and therefore benefits payable will not be directly affected by stock market changes or performance of investments. Members pension accounts are revalued each year to allow for inflation and to keep up with the cost of living which are shown yearly on the annual benefits statement.

To minimise the spread of Covid19, our reception service will be closed until further notice. We continue to offer support through our telephone, email and secure message facilities. For the latest public information on Covid19, please visit


Quick Links:

  • For confirmation of pension pay dates or pension increase, please click here.

  • For Fund forms, including opting-out or nomination forms, please click here.

  • To update your personal details, please login to your Pensions Portal account or click here to register.

  • If you are having trouble accessing your Pensions Portal account, click here for instructions on how to re-set your access

  • If you have a general enquiry about the Local Government Pension Scheme (LGPS), you can visit the national LGPS website at

  • If you currently contribute to the scheme and want to find out about the retirement process, please click here.

  • To notify us of the death of a scheme member, please click here.

My Pensions Portal This link opens in a new browser window
My Pensions Portal




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